Shipping Policy
At Stoneage US, we are committed to ensuring that your experience with our natural and ethically sourced products is as seamless as possible.
Processing Time
We take pride in offering products that are produced in small artisan batches and meticulously packaged. All orders are processed within 1 business day. We ship the next day after your order is placed (excluding Sundays). Orders placed on Saturday will be shipped on Monday.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We aim to deliver your items within 3-5 business days, depending on your location. Please note that delivery delays can occasionally occur due to unforeseen circumstances.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Stoneage US is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Stoneage US is committed to ensuring your products arrive in perfect condition. If you receive your order damaged, please contact us immediately, and we will assist you with the next steps.
International Shipping
We currently offer domestic shipping within the US only. Please stay tuned for updates as we expand our shipping capabilities.
Contact Us
If you have any questions regarding shipping or your order, please reach out to our customer service team at Support@stoneageus.com
